Banks Put AI at Heart of Core-System Modernisation

Core banking platforms process deposits, loans, payments and ledgers, making them critical infrastructure for financial institutions. Banks are examining how AI can move beyond customer-facing assistants into human resources, operations and decision-making, linking front- and back-office modernisation. The shift could improve automation and service delivery, but it also raises questions about data governance, model risk, regulatory compliance and integration with legacy architecture.

Finextra hosted the online webinar “AI, HR and financial services: Modernising banking systems from front to back” on July 30, 2026, with PwC and Workday participating. The session focused on how financial institutions can embed AI into core banking systems and coordinate transformation across their operations. It was subsequently made available on demand. The organisers disclosed no investment amount, participating-bank deployment list or quantified savings and revenue targets.