98% of US Product Leaders Expect Generative AI to Significantly Improve Workflows

Generative AI is evolving from a content-generation tool into a core part of business operations. A PYMNTS Intelligence survey of US product leaders found that the industry's focus has broadened to decision-making, regulatory compliance, security controls and process efficiency, reflecting AI's growing influence on product management and corporate governance.

The latest PYMNTS Intelligence report found that 98% of US product leaders expect Generative AI to significantly change decision-making and workflows over the next three years. Respondents particularly value AI's ability to strengthen compliance oversight, reduce operational friction and improve security controls, rather than using it solely for generating creative ideas.