Paymentus Says Real-Time Data and AI Are Key to Improving Payment Experiences

Paymentus is a fintech platform providing bill-payment and customer-engagement services. Chris Trainor, the company’s head of platform strategy, said collecting large volumes of data is no longer enough to create a competitive advantage. The key is converting data into action in real time, shortening payment and risk-decision cycles and, in turn, improving customer experiences and transaction conversion rates.

Paymentus recently advocated deploying AI across payments, identity verification and risk management so anomalies can be detected as transactions occur. The approach is intended to reduce the friction that fraud-prevention measures create for legitimate users. Related reports did not disclose a publication date, investment amount or increase in conversion rates. For now, the focus remains on the company’s real-time data strategy rather than specific financial results.