Alibaba.com Launches Accio Work, an Agentic AI Digital Workforce System Built for B2B

Alibaba’s cross-border B2B platform Alibaba.com has launched Accio Work, an agentic AI digital workforce system designed to carry out tasks autonomously. Unlike chat assistants that merely offer advice, the system focuses on reshaping procurement, supply-chain and customer-service workflows, allowing AI to participate directly in business operations and decision-making.

Alibaba.com President Kuo Zhang said in a recent interview that Accio Work can deploy teams of digital employees to handle complex business tasks 24 hours a day, seven days a week. He said companies adopting AI should shift their focus from using it as an “assistant” to treating it as an “operator.” As of July 20, 2026, available information did not disclose a formal launch date, pricing or customer numbers.