Equifax 憑藉 AI 創新工具帶動第一季營收達到 16.5 億美元創紀錄新高

Equifax, a global data, analytics and technology company, has been embedding artificial intelligence and agentic solutions across product development, operations, technology, human resources, legal and finance. The push builds on a five-year migration to a cloud-native architecture and standardized data fabric, which make internal data easier for AI tools and agents to use. The stakes are material: Equifax said gross labor spending is about $2 billion, or roughly 40% of total gross spending, giving automation a direct path to higher productivity and wider margins.

On July 21, 2026, alongside its second-quarter earnings, Equifax doubled its AI for EFX run-rate spending-savings target for 2026 through 2028 to $150 million from the $75 million forecast announced in February. The company said conversational AI has improved customer authentication and fulfillment rates in call centers, while AI-assisted workflows have reduced back-office dispute handling times. It also reported early benefits in software development, IT operations, cybersecurity and cloud-cost optimization, and said its agentic platform has moved beyond pilots to autonomous agents running core internal processes with governance and human oversight.