Regions Bank Sets Metrics for Core Modernisation

Core banking systems underpin deposits, payments and account processing, making modernization a critical test of banks’ ability to improve service, resilience and customer trust. HBL’s approach frames transformation as more than a technology replacement. It argues that banks must first define the problem they intend to solve, while treating customer and employee experiences as central measures of whether a digital overhaul succeeds.

HBL Chief Technology Officer Muhammad Faisal Anwar told a Temenos forum that banks should view transactions as reflections of customers’ lives and begin core-system modernization with a clearly stated problem. He also linked better customer service to higher employee satisfaction, placing empathy at the center of operational change. The report provided no investment amount, implementation milestones or exact date for the forum, leaving the scale and timetable of HBL’s modernization program unspecified.