Experian Expands ServiceNow AI Deployment Across Enterprise

Experian is a global data and technology company and a long-standing ServiceNow customer and strategic partner. The project reflects a broader shift in corporate AI spending: companies are trying to move beyond isolated pilots by linking data, governance and workflows on a common platform. ServiceNow’s system is designed to make decisions by employees and AI agents informed, governed and auditable, a key requirement as regulated businesses deploy automation across critical operations.

ServiceNow said on July 23, 2026, that Experian would significantly expand its use of the ServiceNow AI Platform across human resources, IT, asset management and risk. The companies will also natively integrate the Experian Ascend Platform with ServiceNow workflows, initially targeting three areas: employee onboarding, third-party risk management and model lifecycle governance. The partnership is intended to let autonomous AI agents use Experian’s intelligence and decisioning tools directly. The companies did not disclose the contract’s value or duration.