Agentic AI Risk: Automation Complacency Can Cause Human Reviewers to Miss Errors

Banks and companies are adopting Agentic AI to autonomously handle transaction reviews, customer service and internal operations. But consistently high accuracy over time may cause human reviewers to become less vigilant. This “automation complacency” can render oversight ineffective, with potentially greater consequences when errors affect financial decisions.

Recent reporting suggests reviewers may overlook occasional critical system errors because of monotonous work and excessive trust in AI. The report did not identify any specific institution, amount or event date. Experts recommend redesigning review processes with spot checks, staff rotation and tasks that require active judgment to keep employees engaged and attentive.