FedEx Plans to Deploy AI Agents Across More Than Half of Operations by 2028

FedEx is undertaking a sweeping digital transformation, migrating hundreds of legacy systems to cloud platforms to create a unified data and computing foundation for AI agents. The overhaul covers core functions including customs clearance, freight dispatch and software development, reflecting a broader shift in global logistics from isolated automation to agentic AI collaboration.

FedEx plans to involve AI agents in more than 50% of its core operational workflows by 2028. The company has already reported early progress in code testing and automated customs clearance as it continues to replace its aging technology architecture. It has not disclosed the investment required for the transformation or a complete timetable for migrating each system.