Core Banking Modernization Harnesses Agentic AI for Hyper-Personalized Services
Financial institutions are accelerating the replacement of long-standing core banking systems by integrating real-time data, cloud architecture and Agentic AI. The technology can independently analyze customer behavior and coordinate service workflows, allowing banks to anticipate needs instead of merely responding to them. This is an important foundation for improving digital financial experiences and competitiveness.
A recent report titled “Modernise Core Banking Systems to Deliver Hyper-Personalisation Through Agentic AI” focuses on using Agentic AI to provide hyper-personalized services, including real-time product recommendations and precisely targeted interactions. However, available event information does not identify any specific financial institution or provide a publication date, investment amount or implementation timetable.
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The history behind this eventBanks Embed AI Across Core Systems and HR
Financial institutions are under pressure to replace aging core systems while improving resilience, productivity and access to digital skills. Finextra says adding artificial intelligence to legacy technology stacks often fails to deliver the expected gains. Banks seeking broader benefits must instead embed AI into front-office, operations and human-resources workflows, with chief human resources, operating and information officers coordinating data governance, controls and workforce reskilling.
Finextra and Workday will hold a one-hour online webinar on July 30, 2026, at 3 p.m. British Summer Time, with 128 people registered as of July 29. Speakers from Workday and PwC will examine how banks can redesign HR and back-office processes, close AI skills gaps and build auditable controls acceptable to regulators and employees. Organizers disclosed no investment amount or financial metrics from specific bank deployments.
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