Batteries Plus Deploys Three AI Tools Across Store Operations

Batteries Plus, a US retail and service chain specializing in batteries and power-related products, is using artificial intelligence to address a persistent problem at its stores: employees often cannot answer calls while handling repairs or serving customers. Unanswered inquiries can translate into lost product sales, service appointments and franchise leads, making call coverage a direct operational and revenue concern.

The company has introduced three AI tools for different parts of its business. Edison automatically answers customer calls, Wattson helps counter staff search for products, and Savannah handles franchise inquiries and appointment scheduling. Batteries Plus did not disclose a launch date, investment amount or number of participating stores in the announcement. The rollout is intended to reduce missed-call losses while allowing store employees to remain focused on repairs and in-person service.