Uber Cuts 10% of Support Workforce in AI Push

Uber’s community operations and customer support teams handle day-to-day assistance for riders and drivers, making them central to the reliability of its global platform. As generative AI reshapes customer-service workflows across the technology industry, Uber is treating automation as a tool to simplify management layers and raise productivity, putting the company among employers using AI to redesign white-collar operations.

Uber recently said it would cut 10% of its global community operations and customer support workforce while requiring remote employees to return to the office. The company and its executives explicitly linked the reductions to streamlining the organization for more efficient AI adoption. The move marks Uber’s second round of layoffs in two months and its first public acknowledgment that AI-driven efficiency was a primary reason for job cuts.