Lowe’s AI Assistant Triples Online Shopper Conversion Rate
Lowe’s is moving generative AI beyond customer service and into the sales funnel through Mylow, its conversational shopping assistant. The tool helps shoppers navigate product, project and purchasing questions that can complicate home-improvement decisions. The shift matters because retailers are increasingly deploying agentic AI not merely to answer queries, but to identify customer needs and guide users toward a transaction, turning digital assistance into a measurable commerce channel.
Lowe’s said Mylow has handled more than 25 million customer questions, while online shoppers who use the assistant convert at three times the rate of typical customers. The figures provide concrete evidence that AI conversations can translate into carts and sales, rather than engagement alone. Home Depot and other retailers are rolling out similar agentic AI tools, intensifying competition to build assistants that can understand shopping intent and move consumers from a question to a completed purchase.
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The history behind this eventLowe’s Taps AI to Sharpen Inventory, Win Pro Customers
Lowe’s serves two customer groups with markedly different inventory needs: DIY shoppers expect products to be available immediately, while professional contractors require dependable supply and sufficient depth across entire projects. Traditional retail planning often relies on lagging indicators and disconnected systems. AI can process broader datasets in near real time, helping retailers improve demand forecasts, limit excess stock and turn product availability into a competitive advantage.
PYMNTS reported on April 1, 2026, that Lowe’s is combining its internal technology with RELEX Solutions’ AI platform to connect forecasting, replenishment and allocation in one continuously updated system. The platform is intended to position inventory more precisely by location, channel and customer type, improving availability for everyday DIY purchases while providing the reliability Pro customers need. Lowe’s did not disclose the investment amount, rollout schedule or quantified performance targets.
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