Netomi CEO Says $5 Trillion AI Customer Experience Market Could Boost Stablecoin Demand

Netomi is an enterprise AI customer experience platform, and companies currently spend about $500 billion a year on related knowledge work. As autonomous AI agents expand from customer service into sales, conversion, upselling and cross-selling, payments will also need to be automated, making stablecoins and blockchain an increasingly important part of enterprise software infrastructure.

On June 10, 2026, Netomi founder and CEO Puneet Mehta predicted that the customer experience market would grow tenfold from its current annual size of $500 billion to $5 trillion by 2030. He said AI agents need blockchain and stablecoins to create real-time, 24/7 payment rails because traditional banks take days to settle transactions and require manual paperwork, making them ill-suited to fully automated, end-to-end transactions.