Hontai Life Sets Four Priorities for 2026, Focusing on AI and Digital Transformation

Hontai Life Insurance is making digital transformation and retirement protection operational priorities as Taiwan's insurance industry adopts new standards and the country becomes a super-aged society. Contractual service margin, or CSM, represents the future profit that can be recognized from insurance policies, making its accumulation important to a life insurer's long-term profitability and financial resilience.

At its Lunar New Year return-to-work event in 2026, Hontai Life said its four priorities for the year would be deploying AI technology, accumulating CSM, investing prudently and maximizing the benefits of collaboration. It also plans to introduce an intelligent customer-service system and develop retirement and elderly-care products. The company did not disclose an investment amount or quantitative performance targets.